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Frequently Asked Questions

About Unloan

Who is Unloan?

We’re a new digital-only lender built and backed by the Commonwealth Bank. We believe that home loans should be easy to get and even easier to live with, and we are committed to helping Australians own their own homes sooner.

Why the name Unloan?

We’re undoing the way refinancing has always been done. We’re unveiling what the future of home loans looks like… today. We’re unlocking the pathway to financial freedom… sooner. We’re untangling and removing the unnecessary complexities that exist in this space. We’re unleashing the most seamless way of taking back control over your most important asset.

Unloan is unlike any other lender in the market, and we are here to stay.

What does Unloan offer that's different to other lenders?

Unloan offers a great variable rate, an increasing discount, no Unloan fees and unlimited redraw. Learn more about the Unloan Home Loan

Our Home Loan

Does Unloan offer interest-only repayments?

We do not currently offer interest-only payments, but this may change in the future.

How much could I expect to save by switching to Unloan?

As well as one of the lowest variable rates in the market, Unloan customers get a 0.01% p.a. discount each year they are with us, up to a maximum discount of 0.30% per annum. To see how much you could save check out our savings calculator.

How do I apply for an Unloan home loan?

Applying for Unloan takes minutes. Learn more about the Unloan application process.

What if I have earned rate discounts and my variable rate goes up?

Because the Unloan home loan is a variable rate loan, the interest rate will vary over the life of the loan. You will still receive the increasing discount each year you are with us, up to a maximum of 0.30% per annum.

What is the Unloan Increasing Discount and how does it work?

Unloan's increasing discount home loan gives you a 0.01% p.a. discount for each year that you are with us, up to a maximum discount of 0.30% p.a.

Does Unloan offer fixed rate home loans?

We do not currently offer fixed rate home loans, but this may change in the future.

Does Unloan offer any financial products other than home loans?

Apart from our great variable home loan offer that comes with full-access, fee-free redraw transactions, Unloan does not offer other financial products. We are a home loan specialist focused on delivering the best possible home loan experience for our customers.

What is Unloan's offer?

Unloan offers a great variable rate, an increasing discount, no Unloan fees and unlimited redraw. Learn more about the Unloan Home Loan

Does Unloan offer conditional approvals or home loans for new purchases?

We don't offer conditional approvals or purchase home loans yet, but they are coming soon.

How does Unloan make sure my data and personal information is safe?

We are committed to keeping your personal information safe. Please read our Privacy Policy and How we manage security for more details on how we manage your personal information. If you have any queries or concerns about how we manage your personal information, please contact us at

Does Unloan offer offset accounts?

Unloan does not offer offset accounts.

Both traditional offset accounts and redraw reduce the interest charged on the the home loan by “offsetting” the outstanding balance by the amount stored in the account.

The main difference is that a offset account is a separate account with its own stand-alone BSB and account number. Redraw is part of the customer’s home loan account, meaning that it does not have a separate, stand-alone account number.

How much can I borrow?

Our maximum loan size is $3M. (minimum refinance amount $10,000) Learn more about our Loan Features.

I'm a first home buyer. Can I get a loan with Unloan?

For now, we’re only offering refinancing, however, we hope to offer loans to new borrowers very soon.

How much equity do I need to have for an Unloan home loan?

You need to have at least 20% equity in your property (80% Loan-to-Value-Ratio). When you refinance your home with us, we’ll get an updated valuation of your property to make sure your LVR is 80% or less. Learn more about our eligibility requirements.

What fees does Unloan charge?

Unloan doesn't charge application, account-keeping, or exit fees. Our No Fee Policy

Am I eligible to apply for an Unloan home loan?

To find out if you are eligible for Unloan see our Eligibility Guide.

In Case You
Missed Anything

Are there really no fees?

That's right, there are no fees from Unloan. We dislike fees as much as you do! However, there are some mandatory Government costs (approximately $260-$440 depending on your State) when switching your home loan. For your convenience, we add this amount to your loan balance on settlement.

What documents do I need to apply?

Most customers only need paperwork to verify their income. Usually everything else in the application can be done digitally. Acceptable Documents

Can I manage Unloan from my CommBank App?

Unloan's home loans can only be managed via the Unloan app. Unloan home loans are not available in the CommBank app, branches or call centres.

What if I need to get in touch with someone?

SMS us on +61 488 844 877 or email us at anytime. An Unloan lending specialist will get back to you as soon as possible.

Our Obligations

How do I get in touch with Unloan to provide feedback or make a complaint?

Chat with us anytime, via SMS, email or telephone:

SMS: +614 88 844 877
Phone: 1300 630 000

See also our Complaints Guide which details the process we go through should you have any issues with us.

What is a Target Market Determination(TMD) and where can I find Unloan's TMD?

A Target Market Determination (TMD) explains which people particular financial products may be suitable for. See Unloan's Target Market Determination.