How to Setup AutoPay

Setting up AutoPay is a great way to ensure that you never miss a repayment. Learn how to setup AutoPay in six simple steps.

Setting up AutoPay is a great way to ensure that you never miss a repayment.

There are two things to consider before using AutoPay:

  • The amount you nominate using AutoPay must be equal or greater than the minimum monthly repayment for your home loan.
  • If you have a joint account, when setting up or making any changes to AutoPay, it must be approved by all the account co-borrowers.

Co-borrowers will receive an email for their approval and can confirm their acceptance by logging into

Once AutoPay is set up, your direct debits will be debited from your chosen account on the date you have set. Typically, it takes 2-3 business days before the transaction changes from 'Processing' to complete.

How to setup AutoPay in six simple steps

Step 1: Log into and click on your Account.

Step 2: You can select to start the AutoPay setup in three ways:

  • Click on the AutoPay email we’ve sent you
  • Click on AutoPay notification in your account
  • Click on ‘Set up AutoPay’ on the home page of your account

Step 3: After selecting to setup AutoPay, select your repayment frequency from a drop-down list.

Step 4: Select an account from which the direct debits will be withdrawn from.

Step 5: Enter a date to commence payments.

Please note that the debited amount set cannot be lower than your minimum monthly repayment or the amortised amount for the frequency period you select.

Step 6: Read the Direct Debit Request Service Agreement and if you’re happy to proceed, ‘Confirm’ your AutoPay Summary.

If you have a co-borrower

1.   The co-borrower will receive a request for approval via email.

2.   To approve the request by logging into clicking ‘View’ on the AutoPay notification card on the dashboard.

3.   Click ‘Approve’ if they are happy to proceed.

4.   Click ‘Done’ to close the summary.

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