- National Debt Helpline 1800 007 007
Offers independent free and confidential services from professional financial counsellors to help you tackle your debt problems.
- Way Forward 1300 045 502
A not-for-profit organisation that helps people facing long-term financial hardship manage their debts and debt negotiation where you have debts at multiple lenders.
Domestic and family violence
- 1800Respect 1800 737 732
24 hour confidential telephone and online counselling support.
- Mensline 1300 789 978
24 hour confidential telephone and online counselling support for men.
- QLife (LGBTQI+) 1800 184 527
Telephone and online counselling service for LGBTI individuals impacted by domestic and family violence.
- No to Violence (Men’s Referral Service) 1300 766 491
Confidential counselling service for male perpetrators of violence wanting to address and change their behaviours.
- Good Shepherd 1300 050 150 (weekdays 9am - 5pm AEST) or email FIH@goodshep.org.au
Through the Financial Independence Hub, Good Shepherd helps people who have previously experienced financial abuse in their journey to long-term financial recovery - regardless of who they bank with. The service provides free specialist one-on-one financial coaching to help people impacted build confidence and capability in managing their own finances, with referrals to support services and, where appropriate, access to financial solutions like interest-free loans.
- Better Place Australia 1800 639 523
Supports older people in resolving conflict and preventing elder abuse. Provides a range of mediation and counselling services for families, as well as financial counselling.
Elder abuse & Guardianships
You can access elder abuse information and support, as well as Guardianship information and applications, in your state:
Family and relationships
- Carer Gateway 1800 422 737
Online and phone service that provides information to carers. Gateway also provides home modification services.
- Beyond Blue 1300 224 636
24 hour counselling for those experiencing poor mental health such as anxiety or depression.
Government and legal services
- Australian Red Cross 1800 811 700
Australian Red Cross provides information about advocacy, relief and support services for vulnerable people in need and helps to connect migrants with essential support services.
- Government – Bereavement Assistance 132 300
Information on payments available when a partner, child or person someone cares for has died.
- National Disability Services 1800 200 110
Australia's peak industry body for non-government disability service organisations. Collectively, 1,000 NDS members operate several thousand services for Australians with all types of disability. Refer to website for contact phone numbers in each state.
- SES assistance in floods and storms 132 500
- Cancer Council Australia 13 11 20
A confidential service for anyone looking for cancer information or support. The line is open Monday to Friday, 9am to 5pm (cost of a local call, except from mobiles).
- Capacity Australia 0400 319 089
Provides free education and information sessions on advocacy services for older people and those with disabilities, such as rights and responsibilities within the aged- and community-care sectors.
- Dementia Australia 1800 100 500
Advocates for people living with all types of dementia, and for their families and carers. Provides support services, education and information.
- Palliative care (02) 6232 0700
Improving the quality of life of patients and their families facing the problem associated with life-threatening illness.
- Counselling Online – Drug and Alcohol Support
Online support and referrals to relevant state based counselling services.
- Gambling Help 1800 858 858
Counselling, information and support for individuals and partners, families affected by gambling.