Financial Difficulty

We all may experience financial hardship at some time. Getting support is important – and we’re here to help.

What is financial hardship?

If there’s been a change in your circumstances and you’re finding it difficult to make repayments on your debts when they’re due, it’s likely you’re experiencing financial hardship.

What can cause financial hardship?

Changes in your circumstances can have a serious impact on your finances, and leave you experiencing financial hardship. These can include:

- Coronavirus
- Unemployment
- Serious illness or injury
- The loss of a loved one
- Family and domestic violence
- Natural disasters (e.g. floods, bushfires)
- Business downturns

How we can help

Our team can work with you if you’re expecting you won’t be able to meet your repayments, or if you’ve fallen behind.

We can help with your loan repayments, but not with money to cover your other debts and/or bills.

If you think you need help:

- Send us an email at [email protected]; or
- Call us on 1300 630 000 between Monday to Friday 8am to 6pm AEST

To help you, we may:

- Ask you about your income and expenses (it helps us determine how we can best support you);
- Ask you for documents to support your claim for financial hardship assistance (e.g. a medical certificate or employment separation certificate).

Everything you tell us will be confidential and assessed on a case-by-case basis. You can nominate someone to discuss your request for help if you prefer (e.g. a financial counsellor, friend or family member). We will create a plan of action together with you to get you back on-track.

Access external support services

In addition to contacting us, you may also find these external support services helpful if you’re experiencing financial hardship.