What Is a Serviceability Assessment?

Learn what serviceability assessments are and what factors are reviewed.

When applying for an Unloan, a serviceability assessment is completed to ensure you can afford to repay your loan. We assess your serviceability by looking at a number of factors including your income, debts and expenses.  

How is serviceability calculated?

We calculate your loan serviceability by calculating your income, and subtracting your debts, liabilities and expenses.

Monthly Income – Monthly Household Expenditure (Repayments, Debts, Expenses)


What’s classified as income?

To classify a payment as income, it must be considered as regular and ongoing. This income can come from a variety of sources, including:

  • PAYG employment
  • Self-employment
  • Other income, such as rental income or government payments

Learn more about what kind of payments are classified as income, what’s excluded and how income impacts your serviceability assessment here.  

How do we verify your income?

Lenders will verify your income, to ensure it is accurate, in a number of ways, including:

  • Account credits: checking your bank account statements to see how much money you have been paid.
  • Supporting Documents: providing us with documents such as payslips, tax returns, rental statements, and appraisals to verify your income.

How do we collect income information?

You can provide your income information in a few ways, including:

  • Entering it into the digital application
  • Providing your income documents to a Lender

Debts & Expenses

Debt and expenses are viewed as outgoing costs, and they are used to identify your household expenditure.  

What’s classified as debt?

Debt is money owed, and typically is a contractual agreement between yourself and another person or party. Examples include:

  • Existing Mortgages
  • Credit Cards
  • Loans including personal loans, margin loans, HECS-HELP and more

Learn more about different kinds of debt here.

What is an expense?

An expense is a cost that goes towards your living costs monthly household expenditure, and can vary month on month. It covers a wide variety of costs and payments including:

  • Food & Groceries including dining out.
  • Utilities & Maintenance costs such as strata, water and electricity bills, gardening and cleaning services and more.
  • Services such as phone, internet, and streaming providers.
  • Transport expenses such as car registration, insurance, tolls, petrol, public transport and Ubers.
  • Medical, Health & Fitness expenses such as gym memberships, prescriptions, hair and beauty appointments.  
  • Entertainment such as movies, holidays, alcohol and more.  

Learn more about what’s considered an expense here.

To find out more about Unloan, and your eligibility, click here.  

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