Everything You Need to Know about Shortfalls

Everything you need to know and what to do if you encounter a settlement shortfall during the settlement process.

What is a settlement shortfall?

A shortfall in a refinance settlement process occurs when the approved loan amount is less than the payout figure from the current lender, which may include additional third-party fees such as lodgement fees and government fees.

During the settlement process, your legal and financial representatives will be busy arranging loan documents. Since problems can lead to costly delays, you want the settlement to go as smoothly as possible.

How will I be notified if there is a shortfall?

If there is a shortfall, we will contact you via email and a phone call on the morning of the settlement day.

What should I do if the payout figure appears incorrect?

The payout figure is calculated using the information from your current lender which includes any interest accrued since your last repayment and any fees charged.

If you find discrepancies in this figure, we recommend contacting your current lender to resolve this. After the matter is resolved, we can request an updated payout figure on your behalf.

What do I need to do when there’s a shortfall?

If the shortfall is below $10,000:

We will ask you to transfer the shortfall to a suspense account or temporary shortfall account by noon (AEST) to ensure we can receive the funds quickly and for the settlement to proceed as scheduled.

If the shortfall is above $10,000:

Our team will provide instructions on how to resolve the shortfall.

What happens if I don’t transfer the shortfall amount before noon on the day of notification?

If we do not receive the shortfall amount by noon (AEST) on the day we notify you, the settlement will be postponed and rescheduled for the earliest available settlement date, subject to the availability of your current lender. Please note that this may result in adjustments to the payout figure as interest is calculated daily.

How can I provide payment confirmation?

Some banking apps feature a ‘Share’ function that allows you to send us a confirmation to [email protected]. Alternatively, you can capture a screenshot of the payment confirmation and include it as an attachment in an email to us.

If you have any further questions or concerns, please don't hesitate to contact us via live chat or email us at [email protected].

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