Disaster Relief

We know that life isn't always smooth sailing. Thats why we are here to support you when you need it most.

‍What is disaster relief?

Life in Australia can be wonderful – from the beaches to the bush, cities to the wilderness. At times, it also means having to cope with natural disasters like floods, bushfires and storms. In recent years there have been a number of storms, cyclones, floods and bushfires around the country. If you find yourself needing assistance due to natural disasters, we are here to help.

What should I do when a disaster occurs?

If you’re in need of urgent assistance, please get in contact with us as soon as it is safe to do so. Email us at [email protected]  

‍What else should I do after a disaster?

Getting life back to normal will be different for everyone impacted and at times, can be difficult to navigate. Some tips below:

• If you had to leave your home at any point, before you return ensure that it is safe to do so with emergency services.
• In the case of a storm, cyclone, flood or any other event involving water, have an electrician test the house before using any electricity (including lights).
• Take pictures of any damage for insurance purposes.
• When you have an idea of how your home has been affected, it can be a good idea to contact your insurer for next steps. This can include making sure it's okay to start cleaning, arranging temporary accommodation if there are safety concerns, as well as organising an assessor to visit.

‍How can Unloan help?

Every circumstance is different and every request for assistance is managed on a case-by-case basis. Depending on the severity and duration of the impact, as well as your circumstances, Unloan will be able to support in a variety of ways.

For example: Unloan is able to customise payment arrangements by deferring payments.  

In extreme cases, it may be a good idea to apply for Financial Hardship, where additional support may be available. ‍

What other help is available?

There are many Government-run and charity-based support services in Australia. In the case of a disaster, there may be additional services which can be accessed through our external support services page.

These include:

• Australian Government Emergency and Disaster Assistance
• Australian Government Disaster Assist
• HealthDirect.gov.au - Natural Disasters

To find out more about how Unloan can help, contact us here to chat to one of our home loan experts.